Troubleshooting
Solutions to common problems.
By Johnny1 author31 articles
- I Forgot My Wallet PasswordA wallet password and a recovery phrase are different things. How to tell which one you have lost, and what can be recovered.
- Is My SOL Staked With Marinade?How to tell whether your SOL is staked through Marinade or delegated directly to a validator, and what to do in each case.
- My Transaction Confirmed But My Position Is Not ShowingWhy a confirmed transaction can still show no position in the app, and how to check what actually happened using a block explorer.
- My Position Is Missing or I Cannot Sign When Using a Wallet AppWhy Marinade shows no position or will not sign in a multi-chain wallet app, including what it means when the connected address reads 11111111111111111111111111111111.
- What to Include When You Contact SupportThe details we need to investigate your issue, and the one thing you should never send us.
- Why Does My Wallet Show a Different Amount Than I Am Unstaking?Why an instant unstake approval screen shows larger amounts, deposits into another stake account, and an unfamiliar address.
- My mSOL Is in Another ProtocolWhat to do when your mSOL is deposited in a lending protocol, liquidity pool, or third-party app, and what Marinade can help with.
- Why Doesn't My Staked Balance Look Like It's Growing?Why your balance looks flat: Marinade Native rewards compound automatically and are restaked with nothing to claim, mSOL grows in value rather than token count, and Recipe reward tokens are…
- Using Marinade With a Hardware WalletFix failed or expired transactions when staking and unstaking with a Ledger, Keystone, or other hardware wallet.
- Why Can't I Unstake?The most common reasons an unstake will not go through, in the order they usually happen, and what to do about each.
- Withdraw From Marinade's mSOL/SOL Liquidity PoolGuide on how to withdraw from the legacy mSOL-SOL LP pool, and what to have ready before you start.
- Stake/Unstake Button Not WorkingTroubleshooting the stake/unstake button issue: Check wallet balance, connection, and native staking requirements.
- Error Message: Transaction Expired Before SigningGuide to fixing the "Transaction Expired Before Signing" error on Solana, covering outdated wallet versions, hardware wallet connection issues, and low priority fees.
- My mSOL Is Missing From My PositionsUnderstand why mSOL might not show in the active position.
- Instant Unstake Cannot Be SelectedLearn why the Instant Unstake option may be unavailable and what you can do instead
- Error Message: You Rejected The TransactionTroubleshoot failed staking/unstaking attempts on Marinade using Ledger devices.
- Connect to Marinade Using MetaMaskMetaMask has native Solana support, so you can stake on Marinade directly from your MetaMask wallet without installing any add-ons.
- Why Does My Validator Show as Inactive?Inactive validators in Marinade Native Staking, explained through rotation for secure and balanced staking.
- Is There a Minimum to Use Marinade Native?Guide to Marinade Native minimums: stake from 1 SOL, with optimal distribution starting at 100 SOL.
- Is the NFT Reward Boost Legit?Scam warning: Marinade does not offer NFT reward boosts. The only official boost is through our referral program.
- Important Community Alert: Scam Marinade MEV Bot on TelegramPlease be aware that Marinade Finance DOES NOT have any association with the “Marinade MEV bot” and any related Telegram Group.
- How to Request Your Staking Rewards ReportLearn how to request and view your Staking Rewards Report in the Marinade app.
- Why Is My Staking Rewards Report Empty or Missing Data?Understand why your rewards report may show no data or fewer records than expected.
- Why Is My Staking Rewards Report Not Updated?Learn how data refresh works and why updates can take up to 24 hours.
- How to Export Your Staking Rewards ReportLearn how to export your staking rewards data for personal reference.
- Error: Something Went Wrong (Rewards Report)How to resolve the staking rewards report error, including common causes and steps to take if the issue persists.
- Beware of Fake Marinade TokensA guide to help users recognize fake Marinade tokens and safely verify official MNDE, mSOL, and Marinade links.
- Can't Access the App?Seeing a 404 page error? This is usually caused by a browser extension or wallet conflict interrupting the page. Follow the steps in this article to troubleshoot it.
- "Something Broke on Our End" ErrorSeeing "Something broke on our end"? If the app will not load it is usually a browser extension. If a transaction failed, check your wallet SOL balance instead.
- I Think My Wallet Was CompromisedImmediate steps if funds are being taken from your wallet, what Marinade can and cannot do, and the common scams to watch for.
- Validator Support: Where to Get AnswersWhere Solana validators should go for questions about SAM, bonds, PSR, eligibility, and scoring, starting with the Validator Bonds Skill we built.