First, Which One Are You Seeing?
The app itself will not load, or a page renders blank or broken. That is usually a browser extension, and the steps below fix it.
A transaction failed and the app showed an error such as Claim ticket has failed: Something went wrong. That is not an extension problem. The usual cause is too little SOL in the wallet to pay the network fee. See Why Can't I Unstake?
If the app will not load, this usually means a browser extension is blocking part of it. Ad blockers, privacy blockers, and script blockers are the most common culprits, since they sometimes prevent the app's components from connecting properly.
The good news: this is fixable in a few steps from your end.
Why This Happens
Marinade's app loads several scripts and connections in the background. Some browser extensions (ad blockers, privacy tools, script blockers) treat these as something to block, which stops the page from loading correctly and triggers the error.
How to Fix It
Disable your browser extensions, especially ad blockers and privacy or script blockers. Common ones include uBlock Origin, AdBlock, AdGuard, Privacy Badger, Ghostery, and Brave Shields.
Refresh the page. A hard refresh works best: Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac.
Re-enable your extensions once the app loads. The app should keep working normally after the initial load.
If the Error Continues
Try these in order:
Open the app in a private or incognito window. Extensions are usually disabled there by default, which helps confirm whether an extension is the cause.
Try a different browser (Chrome, Brave, Firefox, etc.).
Clear your browser cache and reload.
Check your wallet SOL balance. If the app loads fine and it is a transaction that keeps failing, extensions are not the cause. You need SOL in the wallet to pay the network fee, and we recommend keeping at least 0.03 SOL.
Still Stuck?
If none of the above resolves it, reach out through Marinade support at marinade.finance/support, or visit the #Support channel in Marinade's Discord. Include your browser, any extensions you use, and the wallet address shown in the app so the team can help faster.
If You Are On A Phone
The extension and incognito steps above are desktop-only and do not apply on mobile. Connecting works the same way it does on desktop, so if you are on a phone, work through these instead:
Update your wallet app. An out-of-date app is by far the most common cause on mobile. Update from the App Store or Play Store, fully close the app, and reopen it.
Reconnect your wallet. Disconnect in the Marinade app, reload the page, and connect again.
Check the connected wallet holds enough SOL. Around 0.03 SOL covers an ordinary stake or unstake. Repaying a borrow position needs more than 0.04 SOL.
Try the same wallet on a desktop browser. If it works there, the problem is the mobile app rather than your position.
Your funds are not at risk. A transaction that fails never executes. Nothing is deducted and no position changes.
I am on mobile and it keeps erroring. Should I keep retrying?
No. Update your wallet app first, then reconnect. Retrying without changing anything produces the same result.