A wallet password and a recovery phrase are not the same thing. Which one you have decides whether this is a two minute fix or a permanent loss.
Which One Have You Forgotten?
Your wallet app password is the local unlock for Phantom, Solflare, or Backpack on that one device. It is not your key and it never leaves the device. Forgetting it is recoverable.
Your recovery phrase is the 12 or 24 words that control the wallet itself. It is the key. Without it, nobody can restore access, including Marinade.
If You Use a Hardware Wallet
If your SOL is on a Ledger, Keystone, or Trezor, the wallet app is only a connector. Your key is on the device, and the device has its own recovery phrase. Forgetting the app password changes nothing.
Your device is fine. The password you lost belongs to the browser extension, not to the device. Your key never left the device.
Install a wallet extension that supports your device: Ledger works with Solflare, Phantom, Backpack or Jupiter wallet. Keystone works with Solflare, Backpack or Jupiter wallet. Trezor works with Backpack or Jupiter wallet only.
Connect the device rather than importing a phrase.
Solflare (Ledger or Keystone): open the accounts icon at the top left, then Add New Account, then choose your device.
Phantom (Ledger only): open the accounts tab at the top left, then Add Wallet, then Connect hardware wallet. Use derivation path
44'/501'/0'or your accounts will not appear. Chrome and Brave only.Backpack also supports hardware wallets. Choose its hardware wallet option and follow Backpack's own instructions.
Never choose Import existing wallet, or any option asking for your 12 or 24 words. When your key lives on a device, you never type those into a browser.
Never choose Get Started or Create new wallet. That makes a brand new empty wallet.
Have the device connected and unlocked with the Solana app open before you begin. For the device side of setup, follow your device maker's own guide.
Pick the account that holds your balance, then set a new extension password and write it down this time.
Before your first stake or unstake, make sure the device's Solana app is up to date and Blind Signing is on. A firmware update can silently reset Blind Signing to off. See Using Marinade With a Hardware Wallet.
Open app.marinade.finance, disconnect the old wallet from the top right, and connect again choosing the new one.
Leave your original wallet app installed. You are adding a second way in, not replacing anything, in case the password comes back to you.
If You Have Your Recovery Phrase
Import the phrase into Phantom, Solflare, or Backpack. The same accounts and balances appear. Set a new password during setup.
Never type your recovery phrase into a website, and never send it to anyone, including anyone claiming to be Marinade support.
If You Have Neither
If it is a software wallet and the recovery phrase is gone, access cannot be restored. Your SOL is still in stake accounts owned by your address and no one else can move it, but no one can move it for you either. Marinade holds no key and has no reset.
Before concluding this, check every place a phrase gets written down: a password manager, a paper backup, a safe, a photo, or a phrase you saved during setup and forgot about.
Confirm Your Stake Is Still There
Open Jupiter Portfolio at portfolio.jup.ag and enter your wallet address. It shows your staked positions without needing you to connect or sign anything.
If that does not load, use Solscan as a backup: https://solscan.io/account/YOUR_ADDRESS#stakeAccounts lists your stake accounts and balances directly.
Nothing about a forgotten password moves them.
FAQ
Q: Can Marinade reset my wallet password?
A: No. Marinade never holds your key or your password. There is nothing on our side to reset, and any reset we could perform would be a security hole.
Q: Does importing into another wallet reset or wipe my Ledger?
A: No. Importing is read-and-connect. It does not change the device or the accounts on it.
Q: I set up the new wallet and my staked SOL is not showing.
A: Scroll down on the positions page, and confirm the address in the top right matches the one holding your stake. If it does not, switch accounts in the wallet and reconnect.
Q: Someone offered to recover my wallet for a fee. Should I?
A: No. Every one of these is a scam. There is no technical way to recover a wallet without the recovery phrase, so anyone claiming otherwise wants your phrase or your money.