If Marinade shows no position, or shows your position but the unstake will not go through, the wallet app is almost always connecting a different account than the one your stake is in, or connecting on a non-Solana network. This is common with multi-chain and exchange-linked wallets such as Trust Wallet, Binance Web3 Wallet, MetaMask, Jupiter mobile, the Base app, and Coinbase Wallet. These apps manage several accounts and chains at once, and Solana support is often secondary for them.
Exodus can no longer connect to Marinade. See "Can I still use Exodus with Marinade?" in the FAQ below.
If your SOL is on a Ledger, Trezor or Keystone, do not import a recovery phrase anywhere. Add the device to Phantom, Solflare or Backpack instead. See Using Marinade With a Hardware Wallet.
Check These in Order
Confirm which address is connected. Open the Marinade app and look at the address shown in the top right. Compare it with the address that holds your stake. If they differ, switch accounts inside your wallet app and reconnect. If it shows 11111111111111111111111111111111, see the first FAQ below. Marinade could not read a Solana address from your connection.
Confirm the account is not view-only. Some apps let you watch an address without holding its key. A watched account can display a position but can never sign a transaction. If the app offers no signing prompt at all, this is what is happening.
Confirm your wallet app supports Solana accounts fully. Multi-chain in-app wallets sometimes create a separate Solana account from the one you used originally, or support Solana only partially.
Confirm you have SOL for network fees in the connected account.
Switch to a dedicated Solana wallet for a better experience. Wallets built specifically for Solana, such as Phantom, Solflare, or Backpack, handle account selection, signing, and token display correctly. These are third-party wallets and Marinade does not operate them. If your keys are on a hardware wallet, add the device to one of them instead of importing, as described above. If your keys are in a software wallet, you do not need a new wallet: install the extension from its official site, phantom.com, solflare.com or backpack.app, then use the extension's own import screen to enter your existing recovery phrase, and your accounts and balances carry over. Type your recovery phrase only into the wallet extension's own import screen, never into a web page. Never type your recovery phrase into a website, and never send it to anyone, including anyone claiming to be Marinade support. If the position appears and signs correctly there, the issue was the wallet app, not your stake.
Connecting From A Phone
Most connection problems on mobile come from the same two causes as on desktop, in this order.
The wallet is not on the Solana network. Multi-chain apps such as Trust Wallet, MetaMask and the Base app default to another chain. Open the wallet, switch the active network to Solana, then connect again.
The wallet app is out of date. Mobile updates often sit waiting in the App Store or Play Store rather than installing themselves. Update the app, then reconnect.
Use the wallet's own in-app browser. On a phone, open Marinade from inside your wallet app's browser rather than from Safari or Chrome. A wallet extension cannot attach to a normal mobile browser tab, so connecting from outside the wallet app usually does nothing at all.
Close the session and start again. Disconnect in Marinade, then remove Marinade from the wallet's connected sites list if it has one, and connect fresh.
If none of that works, import your existing recovery phrase into Phantom, Solflare or Backpack on the same phone and connect from there. Never type your recovery phrase into a web page, and never send it to anyone, including anyone claiming to be Marinade support.
Your Stake Is Not Lost
Marinade Native keeps your SOL in stake accounts owned by your address.
Marinade cannot move it and neither can anyone else without your key. If you cannot see it, you are looking from the wrong account.
You can confirm this yourself. Open https://solscan.io/account/YOUR_ADDRESS#stakeAccounts and you will see the stake accounts and their balances.
FAQ
Q: The Marinade app shows my wallet address as 11111111111111111111111111111111. Is that my address?
A: No. That is not an address and it is not a mask. It means Marinade could not read a Solana address from your wallet connection, so your Portfolio will show No positions yet. It was seen with the Base app (formerly Coinbase Wallet), and Marinade has fixed the cause on its side. If you still see it in the Base app, disconnect in Marinade, remove Marinade from the connected sites or sessions list in the Base app, then reload Marinade and connect again.
For any wallet, try this:
Open your wallet app and make sure the active network is Solana.
Return to Marinade, disconnect, then connect again.
Check the top right. It must now show the first characters of your real Solana address, not
1111….
If your wallet app has no Solana network option, import your existing recovery phrase into Phantom, Solflare or Backpack. Your accounts and balances carry over and your original wallet keeps working. Never type your recovery phrase into a website, and never send it to anyone, including anyone claiming to be Marinade support.
Your funds are safe either way. If a block explorer shows your mSOL or your stake accounts, nothing is missing. You are simply looking from a connection that has no Solana address attached.
Q: I switched my wallet to the Solana network and Marinade still shows 11111111111111111111111111111111. What now?
A: Work through these in order.
Disconnect and clear the session. Disconnect in Marinade, then in your wallet app open the connected sites or sessions list and remove Marinade there too. Reload Marinade and connect again. A stale session can keep serving the old connection after you switch networks.
Update the wallet app. Install the latest version from your app store, then reconnect.
Use a Solana-native wallet. Import your existing recovery phrase into Phantom, Solflare or Backpack and connect from there. Your original wallet keeps working and your balances carry over. Install the extension only from phantom.com, solflare.com or backpack.app, and type your recovery phrase only into the extension's own import screen. Never type your recovery phrase into a website, and never send it to anyone, including anyone claiming to be Marinade support.
Your stake is not affected by any of this. It sits in stake accounts owned by your address on Solana. You can confirm it yourself at https://solscan.io/account/YOUR_ADDRESS#stakeAccounts without connecting anything.
Q: Solscan says my SOL is owned by address 11111111111111111111111111111111. Is it gone?
A: No. That is the Solana System Program, and it is the normal owner field for a stake account. It does not mean your SOL was sent anywhere. This is a different situation from the question above: there the address appears in the Marinade app as your connected wallet, here it appears on Solscan as the owner of a stake account.
Q: I pasted my full address and it does not match the one in the app. What now?
A: If the app is showing 1111…, it will never match, because that is not a shortened version of your address. Do not try to compare them. Disconnect, reconnect, and follow the steps in the first question.
Q: My wallet does not appear in the connect list. Is it unsupported?
A: Not necessarily. The Base app, Coinbase Wallet, Trust Wallet, Binance Web3 Wallet, MetaMask and Jupiter mobile do connect to Marinade. If yours is not in the list, try connecting from inside the wallet app's own browser, or import your recovery phrase into Phantom, Solflare or Backpack. Never type your recovery phrase into a website, and never send it to anyone, including anyone claiming to be Marinade support. Contact us if you are unsure rather than assuming your wallet will not work.
Q: The wallet app shows my position but nothing happens when I unstake. Why?
A: The app is almost certainly in view-only mode for that account, so there is no key to sign with. Connect the account in a wallet that holds the key.
Q: Do I lose anything by importing my wallet into Phantom, Solflare, or Backpack?
A: No. Importing uses your existing recovery phrase, so the same accounts and balances are available. Your original wallet app still works as before: this just gives you a second, more reliable way to manage the Solana side. These are third-party wallets and Marinade does not operate them. Install the extension only from its official site, phantom.com, solflare.com or backpack.app, and enter your recovery phrase only in the extension's own import screen, never into a web page. Never type your recovery phrase into a website, and never send it to anyone, including anyone claiming to be Marinade support.
Q: Who can fix my wallet app?
A: Only the app's own support team can change how it selects or imports Solana accounts. Marinade has no control over it. Your stake stays where it is in the meantime.
Q: Can I still use Exodus with Marinade?
A: No. Exodus has ended WalletConnect and its web3 (dApp) browser in Exodus Mobile, and ended support for the Exodus Web3 Wallet browser extension on 1 October 2026. This is Exodus's change and Marinade cannot work around it. Your stake is not lost. It sits in stake accounts owned by your Solana address, which you can see at https://solscan.io/account/YOUR_ADDRESS#stakeAccounts.
Your options:
Send your funds to a new wallet. Exodus says sending funds directly from Exodus to a supported wallet is the safest option. Staked SOL sits in stake accounts and cannot be sent until it is unstaked, so for a staked position use the next option first.
Import your key into Phantom. For Solana, Exodus lists Phantom, which accepts the Exodus private key only, not the 12-word recovery phrase. You can view the key in Exodus settings. Once your address appears in Phantom, connect it to Marinade and unstake in the app. Before you rely on it, check that the address shown in Phantom matches your Exodus Solana address, and stop if it does not.
Consider a hardware wallet for the long term. Once your SOL is unstaked and liquid, you can send it to a hardware wallet such as a Keystone, Ledger or Trezor, added to a wallet that supports your device. See Using Marinade With a Hardware Wallet to check which wallet works with your device. Setting up a hardware wallet never needs your old recovery phrase.
Read Exodus's own guides: WalletConnect and the web3 browser and Web3 Wallet browser extension. Marinade does not operate any of these wallets. Install wallet extensions only from their official sites and enter your keys only in the wallet's own import screen. Never type your recovery phrase or private key into a website, and never send either to anyone, including anyone claiming to be Marinade support.