Before troubleshooting the error itself, it's worth understanding how Marinade Native staking rewards work, as this is the most common reason users don't see data in their report.

Staking rewards are not instant. When you delegate your stake, it takes time for your position to become active and begin accruing rewards. A few days of staking will typically not generate meaningful rewards data, and in some cases may show nothing at all. This is expected behavior.

Common situations where a rewards report will show little or no data:

If either of these applies to you, the report is working correctly. Simply allow more time for your position to mature and check back later.

This is the most common reason a report gets stuck showing the error.

Your report is built by a job that reads your staking history from a data provider. If that provider has an outage while your report is being built, the job pauses and stays paused. It does not retry on its own.

Your stake and rewards are not affected. Only the report view is stuck. Nothing needs to be unstaked or withdrawn.

Only our team can restart a paused job. Open a support ticket with your wallet address and an email address, and we will resume it and notify you when your report is back. This usually completes within a day.

This is uncommon and affects a small number of wallets. It applies if you have been staking for a long time and have many separate stake accounts, or have staked and unstaked frequently over months or years. If that describes you, the report job can run out of time before it finishes indexing, and the page shows "Something went wrong while processing your data" with Retry not clearing it.

This is probably not you if you started staking recently, hold one or two stake accounts, or have made only a handful of transactions. In that case the causes above are far more likely, so work through those first and give the report another try in a few hours.

Your funds are not affected either way. Your stake and rewards are untouched and nothing needs to be withdrawn.

If it still fails after that, open a support ticket with your wallet address and a screenshot. We can reprocess the report manually. That usually completes within a day, though a report that has failed more than once can take longer. Always include an email address, so we can notify you the moment it's ready even if we can't reply to your ticket right away.

If the same error comes back after we have already reprocessed your report once, tell us. A repeat failure is not the normal case and we want to look at it rather than have you keep retrying.

The Retry button reloads the report's status. It does not restart the indexing job.

If your report is stuck because the job was paused, Retry cannot clear it, no matter how many times you press it. This is not a fault on your side and it is not something more retries will fix. Open a support ticket instead.

If you have been staking for a meaningful period of time, have a stable staking position, and the error continues to appear after retrying, please open a support ticket and include the following:

We may not be able to respond immediately, but every ticket is reviewed and you will be notified once your issue has been addressed. There is no need to withdraw your funds.

Q: I pressed Retry twenty times and nothing changed. Is something wrong with my wallet?
A: No. Retry only reloads the status of your report. If the indexing job is paused, only our team can restart it. Open a ticket with your wallet address and an email address.

Q: This has happened to me more than once. Is that normal?
A: No. A repeat failure is not the normal case and we want to look at it. Tell us it has happened before when you open the ticket.

While you wait, you can verify your staking positions directly on Solscan without needing the rewards report.

To do this, go to: https://solscan.io/account/YOUR_WALLET_ADDRESS#stakeAccounts

Replace YOUR_WALLET_ADDRESS with your actual wallet address. This will show you all stake accounts associated with your wallet, confirming your funds are safe and your position is active.

On-chain staking rewards reporting gives you detailed transparency into your staking history. We are committed to continuing to improve it, and your feedback is genuinely valued as we do.

Recipe rewards are not included in the in-app Staking Rewards Report, which covers SOL-denominated rewards only. Track your Recipe reward payouts in your wallet's transaction history or on solscan.io.