The Staking Rewards Report does not automatically refresh every epoch. It shows the data from your last request, along with a timestamp for when that data was indexed.

The timestamp is how you tell where you are. It shows when the data on screen was indexed. When you request a refresh, your existing report stays on screen and the timestamp does not move until the new data lands. Request latest data is greyed out while a refresh is running.

Click Request latest data, then reload the Marinade app in your browser (Ctrl+R, or Cmd+R on Mac) and reopen the Rewards tab.

The reload is what shows you the current state. If your position is small, indexing can finish quickly and the reload may already show your updated report. Check the timestamp: if it has not moved, the refresh is still running. From there, allow up to 24 hours.

This applies when your report is showing data and a timestamp.

To fetch the latest data:

After submitting a request:

If you provided an email address, we will notify you when the report is ready.

While a refresh is running there is no action for you to take, and Request latest data is greyed out. That is normal for the first 24 hours.

If it has been longer than a full day, something is wrong. Most often the request is queued behind other jobs and will still complete, but it should not take that long. Contact support so we can check it. There is nothing you can do from the app, because the button is disabled in this state.

Send us:

Your staked SOL and your rewards are not affected. This is a reporting and display problem only. Your stake keeps earning throughout, and once indexing completes the full history appears, including the period you could not see. You do not need to unstake anything.

Indexing staking data takes time to ensure accuracy and consistency. Seeing data from your last request, rather than from the current epoch, is expected.

A refresh that has not landed after more than 24 hours is not expected, and is worth reporting to us.

Q: Request latest data is greyed out. Is that a bug?
A: No. The button is disabled for 4 hours after a refresh is requested, and it stays disabled while indexing runs. It becomes clickable again once the cooldown has passed and your report is displayed.

Q: How often can I refresh the report?
A: Once every 4 hours. There is no benefit to refreshing more often, because indexing takes up to 24 hours and requests are processed in order.

Q: My report still shows old figures after I requested a refresh. Did the request fail?
A: No. Your previous report stays on screen while the new one is prepared. Check the timestamp, which updates when the new data lands, normally within 24 hours.

Q: Can I cancel or restart a stuck request myself?
A: No. Neither you nor support can restart it from the app. Contact us and we will get it looked at.

Q: Can I speed up the indexing?
A: No. Requests are processed in order and the timing is not something you or support can change.

Q: Did I lose the rewards from the days the report was stuck?
A: No. Rewards are recorded on-chain independently of this report. Nothing is lost, and the missing period appears once indexing completes.

Q: I never received the email notification. Is that a bad sign?
A: The email only goes out once indexing completes, so no email means the request is still running. Check your spam folder as well.

Q: Whole months are missing from my report, for example July and August. Where are they?
A: Click Request latest data, then reload the page. If your position is small, the reload may already show the update. If it's still indexing, the timestamp will not have moved, in which case allow up to 24 hours.

Q: Can I see my rewards somewhere else in the meantime?
A: Yes. The Portfolio page shows a chart of your rewards over time and updates independently of this report. Your stake accounts and balances are also visible on any Solana explorer, for example https://solscan.io/account/YOUR_ADDRESS#stakeAccounts.